Privacy Policy
Your privacy matters to us, and we keep things simple.
Load & Revive collects and uses personal information only where reasonably necessary to respond to enquiries, provide quotes, arrange and complete our services, process payments where applicable, and manage our business.
This Privacy Policy explains in simple terms what information we may collect, how we use it and how we handle it.
Information We Collect
Depending on how you contact us or use our services, we may collect information such as:
Your name and contact details, such as phone number and email address.
Your service address or location.
Details about the service or job you’re enquiring about.
Photos or other information you provide to help us understand and quote the job.
Information relating to bookings, completed jobs and payments, where applicable.
Generally, we only save customer contact information once a customer has had a job completed with us. Information from enquiries or quotes that don’t proceed is generally not kept longer than reasonably necessary.
How We Use & Keep Your Information
We may use the information you provide to:
Respond to your enquiries and prepare quotes.
Arrange, manage and complete your bookings and services.
Contact you about your job where necessary.
Process or keep records of payments and completed work.
Maintain reasonable business and customer records.
Meet any legal or regulatory requirements that apply to us.
We take reasonable steps to keep personal information secure and only keep it for as long as it is reasonably needed for the purpose it was collected, our normal business records, or where required by law.
We do not sell your personal information.
Photos & Sharing Your Information
Photos you send us may be used to understand the job, prepare your quote and plan the work. We won’t use customer-supplied photos for advertising or promotional purposes without your permission.
Generally, customer-supplied photos are deleted from our devices when they are no longer needed for these purposes.
We do not sell your personal information. We may share information only where reasonably necessary to provide or manage our services, such as with payment or other service providers, or where required by law.
Where third-party services are used, such as website, communication or payment platforms, information may also be handled by those providers according to their own privacy practices.
Your Privacy Rights
You can contact us if you would like to ask about the personal information we hold about you or request that information be corrected.
You can also contact us if you have a question or concern about how we have handled your personal information.
Where appropriate, you may also ask us to delete information we hold about you, subject to any information we reasonably need to retain for business, legal or regulatory purposes.
Contact Us
For any privacy-related questions or requests, contact Load & Revive through our usual contact options or email:
contact.loadrevive@gmail.com
Your rights under applicable New Zealand privacy law are not limited by this policy.
Last updated: September 2026
