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FAQs

Got a question? There’s a good chance we’ve answered it below.
Find quick answers about our services, pricing, service areas and how Load & Revive works
across Auckland & beyond.

General Questions

What services does Load & Revive offer?

We offer four practical services: rubbish removal, garden care, exterior cleaning and mobile car washing.

Do you help both residential and commercial customers?

Yes. We work with homeowners, tenants, landlords, property managers and businesses.

Can I book more than one service at the same time?

Yes. Where practical, we can combine different services into the same visit, making things simpler and potentially better value.

How do I get started?

Simply get in touch by phone, text, WhatsApp, email or our online form. Tell us what you need, and photos are helpful where relevant. We’ll then provide a quote or let you know if we need any more information.

Do I need to be at the property while the work is being done?

Not always. Depending on the job and provided we have suitable access and clear instructions, we may be able to complete the work without you being there.

Are you available seven days a week?

Yes. We operate seven days a week, generally from 9:00 AM to 5:00 PM, with some flexibility depending on the job.

Rubbish Removal

What types of rubbish do you remove?

We can remove most common household, garden and business rubbish, including furniture, appliances, general junk, green waste and many types of renovation or property clean-up waste.

Can you remove just one item?

Yes. Jobs can range from a single bulky item to larger mixed loads and property clear-outs. A minimum job charge may apply.

Do I need to move the rubbish outside before you arrive?

No. Where access allows, we can do the lifting and removal for you. Just let us know where the items are when requesting your quote.

Can you remove heavy items?

Yes, depending on the item, its weight and access. Send us a photo and some details so we can make sure we arrive prepared.

What rubbish can't you take?

Some hazardous, restricted or specialist waste may require separate handling or disposal and may not be accepted. Tell us what you have when requesting your quote, especially if you're unsure.

What should I send you to get a rubbish removal quote?

A few clear photos or a reasonably detailed list of what needs to go, your location and any useful access information are usually enough for us to prepare a quote.

Garden Care

What garden care services do you offer?

We can help with lawn mowing and edging, hedge and shrub trimming, pruning, weeding, garden tidy-ups, green waste removal and regular garden maintenance.

Do you offer one-off garden tidy-ups?

Yes. Whether the garden just needs a quick tidy or has become overgrown and needs more attention, we can help get it back under control.

Can I arrange regular garden maintenance?

Yes. Regular garden care can be arranged depending on what you need, the property and how often the work is required.

Do you remove the green waste after the job?

Yes, green waste removal can be included as part of your quote. Let us know whether you want it taken away when you contact us.

Can you work on an overgrown garden?

Yes. Send us a few photos so we can see the condition and amount of work involved and provide an appropriate quote.

Do I need to provide any gardening equipment?

No. We bring the equipment needed for the agreed garden work

Exterior Cleaning

What exterior cleaning services do you offer?

We clean a range of outdoor surfaces and areas, including driveways, paths, patios, exterior walls and other suitable exterior surfaces.

Do you offer water blasting?

Yes. Water blasting can be used where appropriate to remove built-up dirt and grime from suitable outdoor surfaces.

Can you clean the exterior of my house?

Yes. We can clean suitable exterior surfaces around your home. The cleaning approach will depend on the surface, its condition and what needs to be removed.

Can you clean more than one outdoor area during the same visit?

Yes. Where practical, we can combine areas such as a driveway, paths and patio into one job, which may also provide better overall value.

Do I need to provide water or cleaning equipment?

We bring the equipment required for the agreed work. We may / may not require access to a suitable water supply at the property, so let us know if one isn't available.

How do I get an exterior cleaning quote?

Send us a few photos of the areas you want cleaned, along with your location and a brief description of what you need. We’ll provide a clear quote before you confirm the job.

Mobile Car Wash

What does your mobile car wash service include?

We offer convenient exterior washing and basic interior cleaning, with the exact work depending on the service agreed when you book.

Do you come to my home or workplace?

Yes. Our mobile service comes to your location, provided there is a suitable and safe place for us to work.

What types of vehicles can you wash?

We can wash most standard cars, SUVs and similar passenger vehicles. If you have a larger or unusual vehicle, send us the details and we’ll let you know if we can help.

Can you clean the inside of my car too?

Yes. Basic interior cleaning can include vacuuming and wiping suitable interior surfaces. Let us know what you need when requesting your quote.

Can you wash more than one vehicle at the same location?

Yes. We can often wash multiple vehicles during the same visit, which may provide better overall value.

Do you need access to water or power?

Depending on the job and equipment required, we may / may not need access to a suitable water supply and/or power at the property. We’ll confirm any requirements with you beforehand.

Pricing & Payments

How do you work out the price of a job?

Every job is different. Pricing may consider things such as the amount and type of work, size or quantity, access, location, timing and any specific requirements. We’ll give you a clear quote before you confirm the job.

Are the prices shown on your website fixed?

No. Our website pricing examples are indicative and are there to give you a general idea of cost. Your actual quote may be higher or lower depending on your particular job.

Will I know the price before I book?

Yes. We’ll provide a quote based on the information you give us before you confirm the job. If the actual job is significantly different from what was originally described or shown, we’ll discuss any price change with you before carrying out the additional work.

Can I combine several jobs or services?

Yes. Where practical, combining work into the same visit can make things more convenient and may provide better overall value.

What payment methods do you accept?

We accept Afterpay, Visa, Mastercard, Apple Pay, Google Pay, bank transfer and cash.

When is payment due?

Payment is due immediately after the job is completed, unless otherwise agreed with you beforehand.

Do I need to pay a deposit?

Normally, no deposit is required. For jobs that are larger in size and/or take longer to complete, we may require a deposit. If a deposit is needed, this will be discussed and agreed with you before the job starts.

Do you provide invoices or receipts?

Yes. An invoice or receipt can be provided on request.

Bookings & Refunds

Can I cancel or reschedule my booking?

Yes. We understand plans can change. Please give us at least 24 hours’ notice where possible if you need to cancel or reschedule your booking.

What happens if I cancel at short notice?

If a booking is cancelled with less than 24 hours’ notice, we reserve the right to charge a cancellation fee, particularly where time, travel, equipment or other resources have already been committed to your job. Any applicable charge will depend on the circumstances.

What happens if you arrive but can't access the property or complete the job?

If we attend the agreed location but cannot access the property, cannot contact you, or cannot carry out the job because of circumstances on the customer’s side, we reserve the right to charge a reasonable call-out or cancellation fee. Whether a charge applies will depend on the circumstances.

What happens if bad weather affects my booking?

Some services may need to be postponed if weather conditions make the work impractical or unsafe. If this happens, we’ll contact you and arrange another suitable time without a cancellation or rescheduling fee.

What happens if Load & Revive needs to cancel or reschedule?

If we need to change your booking because of weather, safety, equipment issues or another unavoidable reason, we’ll contact you as soon as reasonably possible and arrange another suitable time. If you’ve already paid for work we’re unable to provide and another arrangement isn’t agreed, the applicable payment will be refunded.

What if I have a problem with the service after the job is completed?

Please contact us promptly and explain the issue. We’ll assess the situation and, where appropriate, arrange a remedy, partial or full refund, or another reasonable solution. Nothing in our policies is intended to limit any rights you may have under applicable New Zealand consumer law.

Customer Information

What personal information do you collect?

We may collect information you provide when contacting us, requesting a quote or booking a service, such as your name, contact details, service address and information about the job.

How do you use my information?

We use your information to respond to enquiries, prepare quotes, arrange and provide services, process payments where applicable, communicate with you about your job and manage our business records.

What happens to photos I send for a quote?

Photos you send may be used to understand the job, prepare your quote and plan the work. We won’t use customer-supplied photos for advertising or promotional purposes without permission. Generally, customer-supplied photos are deleted from our devices when they are no longer needed for these purposes.

Do you share my personal information with other people or businesses?

We don’t sell your personal information. We may share information where reasonably necessary to provide or manage our services, such as with service or payment providers, or where required by law.

How do you protect my personal information?

We take reasonable steps to keep the personal information we hold secure and use it only for legitimate business purposes.

Can I ask about or correct my personal information?

Yes. You can contact us if you want to ask about or correct personal information we hold about you. Generally, we only keep customer contact information once a customer has had a job completed with us. Enquiry or quote details from people who don’t go ahead with a job are generally not kept longer than reasonably necessary.

Service Areas

What areas do you service?

We service all across Auckland, from Orewa and surrounding areas in the north to Pukekohe and surrounding areas in the south, including Central Auckland, North Shore, West Auckland, East Auckland, South Auckland, Franklin and the Hibiscus Coast.

Do you service rural or coastal areas around Auckland?

Yes, depending on the location and the type of job. Get in touch with your location and what you need done, and we’ll let you know if we can help.

Can you travel outside Auckland?

Sometimes. If your job is a little further out, get in touch. Depending on the job and location, we may still be able to help.

Is there an extra charge for travelling further?

There may be an additional travel charge depending on your location and the job. If one applies, it will be included or discussed as part of your quote before you confirm the job.

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